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Role of Strategic Marketing in Organization

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Table of Contents


Activity 1

Assessing the role of strategic marketing in organization

Analyzing the relationship between corporate and marketing strategy Analyzing the ways to develop marketing strategy

Analyzing the choices and decisions that are to be made at corporate level Assessing the impact of these decisions at business and function level Analyzing approaches to the competitive positioning of enterprise

Activity 2

Evaluating the approaches to internal environmental analysis Evaluating the approaches to external environmental analysis Explaining the ways of integrating internal and external analysis

Activity 3

Assessing the range of strategies that can contribute to the business competitive advantage

Analyzing marketing communication strategies

Analyzing and implementing the marketing tactics

Conclusion References


Strategic marketing provides direction by which firm creates their plan for the purpose of attaining different types of objectives such as raising the customer satisfaction and improving the organization’s profitability (Strategic marketing, 2015). The report is based upon varied types of case scenarios. However, all these case scenarios focus upon main objective which is of developing the strategic marketing plan for the prospective clients. In this regard, report will showcase the ways of analyzing tactical marketing decisions which is being taken by the organization. Furthermore, the report will also provide a detailed description regarding the range of marketing strategy that can be implemented to contribute in the competitive advantage.


The information pack is produced for the prospective new clients of TMS (Total marketing solution) that are associated with the hospitality industry and named as Ritz Carlton and hotel Hilton. The pack produced will cover the following points:

Assessing the Role of Strategic Marketing in Organization

The concept such as strategic marketing plays a crucial role within organization like Ritz Carlton and Hotel Hilton. Strategic marketing has the role to streamline the product development process of firms. It is because marketing strategy begins with the marketplace research wherein it considered the needs and demand of target buyers (Role of strategic marketing, 2015). Thus, on the basis of these assessed needs and demand only, cited enterprises carry out the development of effective products and services. Through this way, firm can perform necessary improvements in their sales and profitability related condition. In addition to this, strategic marketing assists the firms with regard to build up the positive image about the brand in minds of buyers. In this context, it has been seen that the type of marketing strategy which is being selected by the firm possesses significant impact on the mind of customers. For example, the use of modern and high tech promotional means by Ritz Carlton develops an effective image among customers (Brookes and Palmer, 2003). Here, buyers develop this type of image about the firm in their mind that they are using the services of that particular organization which understands the needs and importance of modern and high tech means. Thus, it can be said that the given concept has greater importance within enterprise.

Analyzing the Relationship Between Corporate and Marketing Strategy

There is a relationship exist between the corporate and marketing strategy of firm. In order to explain about the same, examples from the cited hospitality organizations are drawn. In accordance with the given context, on the basis of analysis, it has been found out that Ritz Carlton has the mission of providing genuine care and exceptional services to the customers that result into high profits. In order to perform the same, at first, manager of the cited firm has to give information to its buyers regarding the type of goods and services which is being offered by it. However, with an aim to achieve the given goal, manager of Ritz Carlton has to take assistance from varied marketing promotional tools and techniques such as television, print media and social networking sites etc. (Daniels and Radebaugh, 2006). This is because, by using these given specified means only, hotel can attract large number of buyers towards its services. As a result of it, the mission of corporation can be met that is of increasing the profits of organization.

Likewise, for instance, Hilton has objective to enhance the satisfaction of its buyers by introducing new services in the market. The objective cannot be met by the firm if it would not have assistance from the marketing department. It is due to the fact that it is the marketing department only that conducts research upon the country where firm functions its operations. The research as being conducted by marketing department helps the enterprise with regard to assess the specific new area of services where it can explore (Gilmore, 2011). Thus, it can be stated that the marketing and corporate strategy are inter-related and interconnected to each other. In order to clarify it more it can also be said that the manager selection with respect to the type of marketing means also depends upon its corporate strategy. For example, hotel Hilton has introduced some services for the young buyers. Thus, in order to give information about the services to the respective buyers, cited firm will use the marketing mean such as social media websites. This is because, these are the websites which are mostly being used by the young customers. Thus, by selecting the given marketing strategy the framed corporate goal of firm will be met.

Analyzing the Ways to Develop Marketing Strategy

Number of steps are identified that can be used by the prospective clients of TMS with an aim to develop an effective marketing strategy with regard to the products and services being offered by them. The detailed explanation regarding the assessed steps is depicted as below:

Define about the products and services which are being offered by the firm: At the first step, marketing manager of Ritz Carlton and Hilton hotel has to give proper explanation regarding the type of products and services which are being offered by it. This is because, on the basis of given information only, an effectual marketing plan can be developed by the marketing managers.

Identifying the target customer: In the next phase, marketing manager of cited corporations have to gather the information regarding the type of customers which they will be going to target for the particular goods and services (French, 2009). For any firm, it is essential that it must improve its knowledge with respect to the target customers. This is because; the type of marketing tactic which is being selected by the firm largely depends upon the buyers which it will be going to target.

Gathering the information about the competitors: It is important for the firms that are to gather the information about the competitors as it helps in the selection process of an effective marketing tactic. For example, manager of Hilton hotel has identified that its competitor is using the social networking websites in order to attract the buyers towards its services. Then, in this condition, Hilton should also adopt the given tactic. This is because; lack of adoption by firm will lead to hamper the sales and profits of organization in a negative way.

Deciding the marketing budget and selecting suitable promotional mean: Finally, in the last step, appropriate budget for the organization will be set. Thus, as per the predefined budget only, an appropriate promotional mean will be selected by the cited corporation (Berthon and et.al., 2012). For example, if Hilton has set very high marketing budget then, in this condition, it can use the combination of different promotional means in order to carry out the promotion of its goods and services.

Analyzing the Choices and Decisions that are to be Made at Corporate Level

Different types of choices and decisions are assessed that are being made at the corporate level. Setting the vision and mission of company is being regarded as one of the significant decisions that are being made at the given level. For firms like Ritz Carlton and Hilton hotel, it is necessary to form the vision and mission of firm. This is because; through this way only, direction of corporation can be set. In addition to this, at this level, managers of cited corporations have to make decision with respect to the type of strategy which it should choose. In order to make this decision, enterprises generally take assistance from the approach such as Ansoff matrix (Ho, 2012). The tool is effective as it presents strategic choices among companies like Ritz Carlton and Hilton hotel. Here, by selecting the suitable option, enterprises can increase their sales and profits. Ansoff matrix possesses varied types of tactical choices such as product development, market development, market penetration and diversification etc. The decision related to all these given factors are taken at the corporate level. Furthermore, the individual who resides at this level also takes decision regarding the ways of attracting the customers. For the purpose to take this decision, assistance  is  being  taken  from  the  porter’s  generic  model.  This model includes the tactics like differentiation and cost leadership etc. Appropriate strategy is selected by the individuals of corporate level after analyzing the conditions that are prevailing in the external and internal environment of company.

Assessing the Impact of these Decisions at Business and Function Level

Function and business level includes the departments like HR, finance, operations and marketing etc. that performs the particular type of job. The decision taken at corporate level causes necessary impact upon the functions which is being carried out by the given departments. For instance, the corporate level team of Ritz Carlton has taken decision to choose the diversification related strategy wherein it has decided to expand its operation in the retail sector. In order to fulfill the given mission, cited corporation has to take the help from different functional and business level departments (Jones, Suoranta and Rowley, 2013). There is the requirement of recruiting more employees that will be raised if hotel opts for the diversification related tactic. However, the need related to the workers can be met by it with the help of its human resource department. In addition to this, since hotel is expanding its operations in the new sector thus, there is need to give information about the same to customers is being raised in front of Ritz Carlton hotel. This objective can be fulfilled by the cited firm with the use of its marketing department. Thus, it can be said that the decision taken at corporate level molds the work which is being carried out by other departments.

Analyzing Approaches to the Competitive Positioning of Enterprise

Various types of approaches are analyzed that can be used by the manager of both given firms in order to build their competitive position in the market. One of the approaches can be setting clear and attainable goals and objectives of hotel. The success of firm largely depends upon the objectives which are being set by it. This is because, on the basis of framed goals only, direction of firm can be maintained and this will help in enhancing the profits and sales of firm effectively. In addition to this, with an aim to build competitive position, firm like Ritz Carlton and Hilton hotel can introduce itself as the leader of particular market (Martin and Isozaki, 2013). Here, in order to become the market leader of specific market, managers of cited firms has to carry out his/her efforts in terms of reducing the prices of services which are being delivered by them. This is because; through this way only, organization can develop the difference between services which are being offered by it and its competitors.


In this section, short training program is designed for the prospective clients of TMS which will cover the following points:

Evaluating the Approaches to Internal Environmental Analysis

For the firms like Ritz Carlton and Hotel Hilton, it is essential with regard to carry out the analysis of its internal environment while making any decision. However, this can be performed by the cited corporations through using approaches like value chain and resource based analysis etc. The first approach is of value chain analysis which is the useful tool that defines about the firm’s core competencies and activities. This chain divides the whole activity of firm into two parts such as primary and supportive (Value chain analysis, 2015). This chain is effective as it describes about the particular process which can be adopted by the firms like Ritz Carlton and Hotel Hilton in order to add value to the services. Here, primary activities involves inbound logistic, operation, outbound logistic, marketing and services etc. With respect to hotel Hilton, inbound logistic will be all the efforts which is being put up by its employees with an aim to accomplish the goal and objective of corporation in an effective way. The outbound logistic of given efforts will be seen in the form of high customer satisfaction. Besides this, there are some supporting activities are also available which plays crucial role in the success of hotel. It involves HR, infrastructure, technology and procurement etc. These all provide support to the strategic goals and objectives of firm. However, it has been evaluated that the approach proved to be ineffective when some changes occur in the external environment wherein firm needs to change its process with an aim to add value to the existing services.

Furthermore, resource based approach assists the corporation to identify its resources and capabilities. Both these information plays a crucial role in the process when organizations formulate their marketing strategy. For example, by conducting the resource based analysis, manager of Ritz Carlton can assess that whether it possess a significant amount of resources in the form of HR and finance in order to meet its marketing goal or not. Here, on the basis of given information, varied decisions will be taken by the enterprises (Tamilia, 2009).

Evaluating the Approaches to External Environmental Analysis

Two basic types of approaches to the external environmental analysis are identified which is PESTEL and competitor analysis. The tool such as PESTEL is effective as with the help of this, hotels can gather the information related to different factors that might create hurdles in the process of developing and implementing marketing plans. In addition to this, with the help of given approach only, hotels such as Ritz Carlton and Hilton can gather thorough information regarding market. This assists the corporation to make selection of an appropriate marketing tactic (Wilson and Gilligan, 2012). However, the tool such as PESTEL analysis only provides description regarding the different factors that may influence the operation of firm. The given tool does not give information regarding the tactic which needs to be adopted by the cited firms with an aim to deal with the given factors.

Furthermore, performing competitor analysis is another approach of analyzing external environment. With the use of this tool, both hotels can gather the detailed information regarding the competitors of company (West, Ford and Ibrahim, 2015). Moreover, firms can also improve their understanding related to type of tactic which is being adopted by their rivalries. In addition to this, by conducting the competitor analysis cited firm can set its direction towards the right approach. Thereby, it can perform improvements in its own sales and profits in an effectual way. In addition to this, the given type of analysis will also provide opportunity to the cited with regard to mark an effective presence in the competitive business environment.

Explaining the Ways of Integrating Internal and External Analysis

Besides conducting the separate analysis of both internal and external environment, it is impossible for the organizations to make the decision on the basis of one particular component only. Thus, there is the need to form integration between given analysis. However, with the use of technique like SWOT analysis, an effective integration can be established by the hotels between both given environment (Giannakis and Harker, 2014). For instance, strengths and weaknesses related factor provides description regarding the internal affairs of company. However, components such as opportunities and threats look after the external environment of company. Thus, by using the given tool, manager of Ritz Carlton and Hilton hotel can take some strategic decision about its operations. Thus, firm can carry out necessary improvements in their sales as well as in the market share. In addition to this, hotel has achieved integration between given environment. It is being done by it by forming the connection between both internal and external information. For example, if firm has identified through the competitors’ analysis that its rivalries are launching new services in the market. Thus, with an aim to compete with its competitors cited firms will also have to introduce new services in market. However, with an aim to perform the same it will have to done the internal analysis. For example, by conducting the internal analysis it has been identified by the manager that it do not possess good team of skilled employees who can launch the services as being launched by its competitor. Then in the given circumstance significant measures will be taken by cited firm.


Finally, in this section, a report is prepared which needs to be given to the client of TMS.

Assessing the Range of Strategies that can Contribute to the Business Competitive Advantage

There are different types of marketing strategies which are assessed that manager of Ritz Carlton can use in order to gain the competitive advantage in market where it is operating its operation. The detailed explanation with respect to the same is depicted as below:

Segmentation: The given strategy divides the total  market  of  firm into varied sub segments. This tactic can be  used  by Ritz  Carlton with an aim to perform an appropriate segmentation of its services (Payne  and Frow, 2014). In order to perform the same, it can use the demographic basis segmentation in which criteria like age, gender and income is used. For instance, hotel can divide its services on the basis    of income of buyers. Here, services with additional  benefits  can  be given by the firm to those buyers who belong to the high income class.

Targeting: In order to gain the competitive advantage, the type of targeting strategy which is being selected by company plays a very effective role. For example, Ritz Carlton can use differentiated targeting tactic wherein it can frame different types of promotional message for varied types of buyers.

Product innovation and development: It is another method that hotel can adopt with an aim to build distinct image of its services. In this regard, Ritz Carlton can introduce such type of services in its firm which has not been introduced by any of its competitor. Hence, it can achieve success in the market which is highly competitive in nature (Nasir and et.al., 2013).

Analyzing Marketing Communication Strategies

Varied marketing communication strategies are analyzed that can be adopted by manager of Ritz Carlton with an aim to spread the information about its services among respective buyers. The detailed explanation regarding the same is depicted as below:

Use of social media websites: Ritz Carlton can adopt this tactic if it wants to reach among the large number of buyers that resides in varied nations. This is because; the social networking sites like Facebook and Twitter become the global platform which helps in forming the interaction between individuals who belongs to different nations. By using the given mean, hotel can attract large number of customers (Green, 2012).

Placing ads on television: This can be used by Ritz Carlton with an aim to target the particular group of customers. For example, hotel wants to attract high and middle income class customer towards its services. Then, in the given circumstances, firm can place its ads in the channels like travel and living (TLC) which is being seen by the given type of customers.

Analyzing and Implementing the Marketing Tactics

By designing the suitable process, framed marketing tactics can be implemented by the firm:

Assessing the organization objective: At the first step, manager of Ritz Carlton has to make the decision regarding particular enterprise objective which it wants to achieve. For instance, hotel has an aim to increase profit within given specified time limit (Amasaka, 2011).

Selecting the suitable marketing tactic: In this step, an effective marketing tactic needs to be selected by the firm. For instance, in order to attain the given objective, hotel has selected the social networking sites that are related with marketing communication tactic. In addition to this, in order to achieve the given goal some other means will also be used by the manager of cited firm. It consists of newspaper, magazines and television advertisement etc. By placing ads in all the given means large number of buyers can be attracted by the hotel.

Selecting the marketing team: Here, organization has to make the judgment that whether it possesses the team of skilled human resources or not who have the capability with regard to place the firm’s  ads  in  the  social  networking  sites.  For  example,  if  organization has identified that it do not have such type of skilled team then in order to deal with such condition, firm will require organizing training and development programs for its marketing workers (Panda and Mishra, 2012).

Implementing the selected strategy: After performing all these given operations at that last phase, cited organization will carry out the implementation of selected tactic. Thus, the objective of the firm which is being discussed in the first step will be met.


It can be concluded from the given report that it is required by the managers that they must improve their understanding regarding different principles of tactical marketing as it will help the firm in the process of achieving goals and objectives of corporations in an effectual manner. In addition to this, in order to attain the competitive advantage, different marketing strategies play a very crucial role. Moreover, it has also been assessed that the corporate and marketing tactics of organizations are interrelated and interconnected to each other.


Books and Journals

  • Amasaka, K., 2011. The Validity Of Advanced TMS: A Strategic Development Marketing  System-Toyota’s  Scientific  Customer  Creative Model Utilizing New JIT. International Business & Economics Research Journal (IBER).
  • Berthon, P. R. and et.al., 2012. Marketing meets Web 2.0, social media, and creative consumers: Implications for international marketing strategy. Business Horizons.
  • Brookes, and Palmer, R. 2003. The New Global Marketing Reality. Palgrave McMillan Ltd.
  • Daniels, J. D. and Radebaugh, L. H., 2006. International Business: Environments and Operations. Addison Wesley.
  • French, S., 2009. Critiquing the language of strategic
    Journal of Management Development.
  • Giannakis, D. and Harker, M. J., 2014. Strategic alignment between relationship marketing and human resource management in financial services organizations. Journal of Strategic


  • Role of strategic marketing. 2015. [Online]. Available through:
    <http://smallbusiness.chron.com/importance-marketing-strategy- organization-65269.html>.
  • Strategic marketing. 2015. [Online]. Available through:
  • Value chain analysis. 2015. [Online]. Available through:




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Essays, BookMy. (November 2018). Role of Strategic Marketing in Organization. Retrieved from https://www.samples.bookmyessay.com/role-of-strategic-marketing-in-organization/

Essays, Bookmy. (November 2018). Role of Strategic Marketing in Organization. Retrieved from https://www.samples.bookmyessay.com/role-of-strategic-marketing-in-organization/

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